How to contact Personify Health Member Services support?

In case you need help with anything related to the Personify Health platform or your experience in using it, you can always contact us through one of the available member support channels: chat or email.

Contact us via Chat

Note: The Chat option is not available to certain sponsors.

1. Click on the Support button in the top right corner. A window will appear where you can click Chat with an Agent to open the Chatbox:
   
   
2. Please follow the instructions and questions in the chat box. When you are ready, kindly submit your inquiry in response.

Alternatively, you can access the Chat feature via the Personify Health Support website. The website can be accessed by clicking HERE.

1. Click on the green Help button on the bottom right corner of the page.
   
2.  The chat box will open. Please follow the instructions and questions in the chat box and press the Start chat key to send it. 
   
   Our chat hours are 2:00 am-9:00 pm EST Monday-Friday.

Contact us via Email

It is possible to reach out to us directly at [e-mail], or via our Support website by clicking HERE.

Submit a request via the Support website

1. Please click on Ask a Question in the top navigation bar.
   
2. Choose Member Inquiry from the drop-down menu that appears.
   
3. Describe your inquiry in detail. You will need to add your email address and choose a type of issue. It is also possible to upload an attachment in one of the supported picture format files.